BuildingJune 2026
Where team output actually leaks
The hours don't disappear in the work. They disappear in handoffs, rework, waiting, and the bottleneck person, and that's why the multiples from fixing it are large.
BuildingJune 2026
Why most AI pilots die in the demo
The demo is a sample of one. Production is the long tail you didn't rehearse, and the death is scheduled before launch.
BuildingJune 2026
When the spreadsheet is the system
That one file running a process that matters isn't shadow IT to be deleted. It's the most accurate spec of your business that exists. How to extract it without a rewrite from hell.
Field notesJune 2026
Where automation should stop
Three tests for which parts of a workflow a person should keep: what an error costs, whether you'd catch it, and whether the decision needs a name on it.
Field notesJune 2026
Do you need an AI consultant?
An honest decision tree: consultant, contractor, full-time hire, or nobody. One of the branches is "no," and I'm a consultant saying so.